Last updated: August 22, 2026
This policy explains shipping, delivery, taxes, duties, and payment arrangements for orders placed with Sweta Acharya.
Shipping availability and charges
Available destinations and shipping charges are shown at checkout or confirmed by our team. Shipping is calculated using the destination, garment, parcel value, and available courier service. We may contact you if a destination requires special handling or cannot be served.
Production and delivery timing
Most pieces are made to order and are expected to be ready for dispatch in approximately 5–12 weeks, unless a different estimate appears on the product page or is confirmed by our team. This is an estimate rather than a guaranteed delivery date. Customisation, measurement confirmation, artisan work, public holidays, courier disruption, weather, customs, and other circumstances outside our reasonable control may affect timing.
Order tracking and delivery
When available, tracking information is sent after dispatch. Please provide a complete address and a reachable phone number. The recipient may need to sign for delivery or provide information requested by the courier or customs authority. Risk passes as provided by applicable law and the courier’s delivery record.
Taxes, customs, and duties
Taxes included in the displayed price, if any, are indicated on the product or checkout page. International orders may be shipped with import duties, customs charges, brokerage fees, or local taxes unpaid. Unless checkout expressly says otherwise, these charges are the recipient’s responsibility and are collected by the destination authority or courier.
Failed, refused, or unclaimed delivery
If delivery fails because the address is incorrect, the recipient is unavailable, charges are unpaid, or the parcel is refused or unclaimed, re-delivery, return shipping, storage, duties, and related costs may be charged to the customer. Contact us promptly if tracking shows a delivery issue.
Payments
Available payment methods are displayed at checkout. Payments are processed by authorised third-party providers under their own terms and security controls. Your order proceeds only after required payment authorisation and any necessary verification are complete.
Payment verification and failed transactions
For security and fraud prevention, we or the payment provider may request reasonable verification of the order, billing information, or payment ownership. A bank or provider may decline, delay, or reverse a transaction. We are not responsible for fees, exchange rates, authorisation limits, or technical issues controlled by your bank or payment provider.