Last updated: August 22, 2026
Every Sweta Acharya piece is handled with care. Because many garments are handcrafted, made to order, altered, or personalised, returns and exchanges are limited to the circumstances described below.
Made-to-order and personalised pieces
Made-to-order, customised, altered, personalised, and worn items are not eligible for return, exchange, or cancellation for change of mind. Variations inherent to hand embroidery and artisan workmanship are not considered defects.
Damaged, defective, or incorrect items
If your order arrives damaged, has a confirmed manufacturing defect, or is different from the item ordered, contact us within 48 hours of delivery. Include your order number, a clear description, and photographs or video showing the garment, packaging, labels, and affected area.
Assessment and authorisation
Our team will review the request and advise the appropriate solution, which may include repair, alteration, replacement, exchange, or refund where required. Do not return a garment until you receive written authorisation and return instructions. Unauthorised parcels may be refused.
Condition of returned items
Any authorised return must be unworn, unwashed, unaltered after delivery, free from marks, fragrance, and damage, and sent with original tags, accessories, and packaging. We may decline a return that does not meet these conditions.
Fit and measurements
Customers are responsible for providing accurate measurements and reviewing the size guide. If we made the garment to the measurements you supplied, fit differences caused by incorrect or changed measurements are not treated as manufacturing defects. Our concierge can advise on possible alterations.
Order changes and cancellation
Production may begin soon after an order is confirmed. Once fabric is allocated, customisation begins, or production starts, the order cannot normally be changed or cancelled. Contact us immediately if you need help; any accommodation is at our discretion and may involve costs already incurred.
Refunds
Where a refund is approved, it will normally be issued to the original payment method after inspection. Bank, payment-provider, or currency-conversion processing times may apply. Shipping, duties, taxes, and handling costs are non-refundable unless the return results from our error or applicable law requires otherwise.