Find answers to common questions about Sweta Acharya collections, delivery, sizing, customisation and client services.
Do you accept international orders?
We serve clients in Nepal, India and supported international destinations. Available shipping services and charges are shown at checkout or confirmed by our concierge. Customs restrictions may affect certain destinations.
How long will my order take to arrive?
Most Sweta Acharya pieces are made to order and are expected to be ready for dispatch in approximately 5–12 weeks. The estimate can vary by design, embroidery and requested customisation. Courier and customs transit time is additional.
If you have an event date, contact our team before ordering so we can advise what may be possible.
Can I request customisation?
Many styles may be customised for colour, neckline, sleeve treatment, garment length and fit, subject to the design and production feasibility. Please discuss your requirements with our concierge before placing the order.
How do I determine my size?
Open the Size Guide on any product page for standard body measurements and international conversions. For a made-to-measure fit, our team can guide you through the measurements needed for your selected silhouette.
Can I book a virtual appointment?
Yes. Virtual consultations are available for styling, sizing, customisation and a closer look at the collection. Contact our Nepal or India concierge team to arrange a suitable time.
Where is the flagship store?
Our flagship store is at Ekantakuna Rd, Lalitpur 44600, Nepal. Please contact the concierge if you would like assistance planning your visit.
Where can I purchase Sweta Acharya pieces?
You can shop the collection through this official website or contact our flagship and concierge team for personalised assistance. Availability varies by piece.
What payment methods do you accept?
The secure payment methods currently available to your location are displayed at checkout. Payment authorisation is handled by approved third-party providers.
Will I need to pay customs duties?
International orders may attract import duties, customs charges, brokerage fees or local taxes. Unless checkout expressly states otherwise, these amounts are payable by the recipient on arrival.
Can I return or exchange my order?
Because many pieces are made to order, altered or personalised, returns and exchanges are limited. Damaged, defective or incorrect items must be reported within 48 hours of delivery. Please read our Return & Exchange Policy for full conditions.
How can I contact your team?
Email contact@swetaacharya.com, call or WhatsApp Nepal on +977 9851218200, or contact India on +91 8448782696.
Personal assistance
Still have a question?
Our concierge will be pleased to help with your order, styling, measurements or appointment.
Contact us